Frequently Asked Questions
Please send us a message on the Home page if you can't find an answer to your question. 😊
Currently, our focus is solely on pre-production and post-production services for video content. We specialize in developing innovative narratives, starting from the conceptual stages of storyboarding and scriptwriting.
We excel in determining the most effective ways to tell a story, employing a variety of techniques to create uniquely engaging narratives tailored to any market – be it business, education, or entertainment.
We also offer assistance in basic audio production, complementing our range of services. Please note that we do not offer in-production filming services at this time.
For a productive 30-minute consultation, we encourage new clients to send any project-related materials at least 24 hours in advance. This enables us to use our time together effectively, focusing on crafting compelling ideas that will inspire you to collaborate with us for the final product.
Should you wish to proceed post-consultation, we'll discuss payment options. Our pricing, tailored on a per-project basis, balances quality with affordability – offering excellent value without being overly expensive. We'd love to meet you, so book a FREE consult with us now!
Our initial 30-minute consultation is key to ensuring we're the perfect choice for your project!
Please be aware that we do not create any content that involves gratuitous violence, hate speech, or pornographic material--focusing instead on crafting thought-provoking and elevating narratives.
In that vein, we encourage you to bring any questions you have to our first meeting, so we can outline how to best support your artistic vision.
We are very proud to be Diversely Engaged Intellectually! 🧠
As artists, we intend to explore various subjects, disciplines, and modes of thought. We have an openness to different ideas, cultures, and perspectives, as well as a willingness to challenge our own viewpoints!
At 5Mind Media we are Dynamically Experimenting Innovatively by revitalizing established norms, intellectually challenging boundaries, and igniting memorable emotional resonance in every project. We need YOU...yes, you reading this...to create that lasting impact. 🙏
Privacy Policy
5Mind Media Privacy Notice
At 5Mind Media ("we," or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.
Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.
We may collect a variety of personal information and other information about you or your devices from various sources, as described below.
Information You Provide to Us
Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.
Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.
User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.
Payment Information. If you make a purchase through our Services, we (or a third-party payment processor) will collect your payment information, such as your credit card number, expiration date, billing address, and transaction history. Please note that we do not directly store your full credit card number on our servers; it is handled securely by our trusted third-party payment processors.
Information We Collect Automatically
Device and Usage Information. When you visit or use our Services, we may automatically collect information about your device and how you interact with our website. This includes your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
Cookies and Tracking Technologies. We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities over time and across different websites. This helps us analyze site traffic, improve our Services, and personalize your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Services may not function properly.
How We Use Your Information
We use the information we collect for various business and commercial purposes, including:
- To provide, maintain, and improve our Services (including processing commissions and delivering digital products).
- To communicate with you, including responding to your inquiries, sending transaction confirmations, and providing customer support.
- To send you marketing and promotional materials, such as pre-drop notifications, newsletters, and updates about the 5Mind Media universe (you may opt out of these at any time).
- To analyze how our Services are used and to optimize our website's performance.
- To detect, prevent, and address technical issues, fraud, or security breaches.
- To comply with legal obligations and enforce our Terms of Service.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as website hosting (e.g., GoDaddy), payment processing, email delivery, and analytics.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).
- Business Transfers: If 5Mind Media is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as a part of that transaction.
Your Privacy Choices
Opting Out of Marketing Emails. You may unsubscribe from our promotional emails at any time by by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional emails related to your specific transactions or invoices.
Security of Your Information
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our Services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or applicable laws. If we make material changes, we will notify you by updating the date at the top of this policy and, in some cases, providing additional notice via our website or email.
Contact Us
If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at: team5@5mindmedia.com
